Privacy Policy

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1. Introduction

Pokies Lottos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pokieslottos.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Date of birth and age verification details
• Payment and billing information
• Government-issued identification for verification
• Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our lottery services
• Processing transactions and payments
• Verifying your identity and age (18+ requirement)
• Communicating with you about your account and services
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Improving our website and services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With regulatory authorities as required by law
• With payment processors for transaction processing
• With third-party service providers who assist in our operations
• In response to legal requests or court orders
• To protect our rights, property, or safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@pokieslottos.com
• Phone: 1800 POKIES (1800 765 437)
• Mail: Pokies Lottos Privacy Officer, [Address]

12. Regulatory Information

Pokies Lottos is licensed to operate in Australia under License #895111213. We comply with all applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

ABN: 26891091780